Privacy Policy

Your privacy is important to you. This Privacy Statement indicates how United Tile collects, uses and protect the personal information you entrust to us.

Collection and Use of Personal Information

We may collect personal information that you provide us when you:
  • Purchase or request information about our products and services;
  • Sign up for a clinic or seminar;
  • Contact our Customer Service Department;
  • Respond to a survey;
  • Check out samples from our Showrooms; or
  • Send us suggestions or comments

  • Making Purchases

    When you purchase products at any of our locations, you have several payment options. All transactions will be processed against your account so we can access that information, if necessary, in the future. If you use a credit or debit card, we collect the necessary information required to process the transaction. If you pay by check, we have access to your account identification information but only use this information to process the transaction and do not retain a permanent record. United Tile will not trade, rent or sell your personal information. For online inquiries, we retain the contact information required to provide you the information you have requested. We will retain payment information you provide until the transaction has been completed. United Tile does not share any of this information with any outside parties, except as required to process your check or complete a credit/debit card transaction. We may send you mail, e-mail or call you with product, design and/or technical information relating to our business. If you would like to stop receiving this information, you may opt-out by contacting If your purchases are being shipped to you, your shipping information will be provided, on a confidential basis, to the delivery service providers (U.S. Postal Service or other delivery companies selected). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery. United Tile must respond to legally valid Court inquiries, search warrants, or to investigative agencies as required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

    Additional Information about Our Sites

    Our Sites may include links to the websites of our suppliers. These links are provided as a convenience to the user. Linked websites have independent privacy policies and we suggest you review them individually. United Tile has no control over these websites and has no responsibility or liability for the manner in which these websites collect or use your personal information. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.

    Security of Personal Information

    We will maintain the confidentiality of all personal information collected in our locations, our website and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for purposes described in this Privacy Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. United Tile also takes the following measures to protect your personal information online: Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend you do not disclose your password to anyone. United Tile will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages). Order Information: Order information you provide to us on our website will be transmitted using a secure connection. If your Web browser cannot support this level of security, you will not be able to order products through our website. The most recent versions of Safari , Firefox and Microsoft Internet Explorer can support a secure connection and can be downloaded for free from the Safari, Firefox and Microsoft website respectively. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, United Tile cannot ensure or warrant the security of any information you transmit to us on our website.

    Contacting Us

    United Tile is dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by:
  • Calling us at 503-231-4959
  • E-mailing us at
  • Writing us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request): United Tile, Attention: Website Services, 3145 NW Yeon Avenue, Portland, OR 97210.

  • United Tile