United Tile's Return Policy


We CANNOT accept returns on SPECIAL ORDER PRODUCTS or SETTING MATERIALS.

* We are unable to return special order products to our suppliers and typically have no way of reselling them.

* Once setting materials leave our control, they can be exposed to conditions that compromise their performance and usability. This is a safeguard to other customers.


Returns are accepted for NORMAL STOCK, but are subject to the following conditions:

* All refunds will be issued by a check or credit memo: this is consistent with industry practices.

* Returns will be charged 30% Restocking Charge: this covers the cost of issuing credits, re-handling materials, etc...

* Minimum Credit of $50.00 after restock.

* No return after 30 days: This helps control issues of shade lot differences that are inherent in ceramic tile and stone.

* Return Authorization, Invoice and/or Pick Ticket must accompany any/all returns: This is consistent with normal purchase industry verification practices.

* Returns of field tile are accepted only on un-opened, full cartons in "resalable" conditions.

* RETURNS THAT ARE APPROVED have 2 weeks to be returned: after 2 weeks time they will be cancelled and no future authorizations will be given for those goods.


United Tile